Repairs products, including gas and electric hot water heaters, commercial startups, Heat Pumps, Heating Ventilation and Air Conditioning (HVAC), Oil or Boilers, Refrigerators (sealed systems), window AC units and appliances. HOT WATER, NATURAL GAS/ELECTRIC/ PROPANE EXP REQUIRED. (MUCH OF WORK IS REPAIR TO HOT WATER HEATERS SO MUST HAVE PAST EXP WITH THESE)
COMPANY SUPPLIED VEHICLE BUT MUST HAVE GOOD DRIVING RECORD. Much of the work is troubleshooting and replacing low voltage power small e/m controls. Should be able to use a multimeter.
JOB SUMMARY:
The Service Technician is responsible for providing timely and quality repairs of customers' products while maintaining high customer service . This position repairs products in the customer's home.
JOB DUTIES/RESPONSIBILITIES:
- Completes all Technician training elements successfully within required time frames
- Meets Technician Scorecard metrics and productivity goals as defined by the business
- Provides knowledgeable and courteous repair service
- Offers and sells the Company's members value added products and/or services during repair calls
- Maintains truck inventory
- Follows the truck maintenance schedule, and keeps a clean, organized truck
- Drives to multiple customer homes daily to provide timely and quality repairs (*avg 2-4 stops per day)