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Sr Customer Support Engieer-Spanish

$105,000    WESTBOROUGH, MA    Permanent    Job Number:194061    Posted:4/12/2019

Our client is seeking a senior customer support engineer to provide advanced technical support to its customers and partners. You will apply system level expertise to resolve complex customer issues while being an active member of the team.Responsibilities include:

  • Provide remote support services for our client's customers, partners, and field personnel
  • Listening to and understanding customer’s needs and assisting to meet those needs within the required timeframe.
  • Manage hot customers and escalations
  • Develop and implement customer specific action plans
  • Providing excellent communication externally and internally
  • Support special programs and projects
  • Assist customers with installations remotely and provide training to customers
  • Develop knowledge based articles
  • Ability to work autonomously as well as in a team
  • Work well in a startup environment
  • Some light travel


  • 10 years Networking and Unix knowledge is a must
  • Working experience in one or more of the following backup applications: (BackupExec, ARCserv, Netbackup, CommVault, TSM, Veeam)
  • Scripting (Perl, shells) is a plus
  • Strong system trouble shooting skills
  • Strong organizational skills
  • Strong account management skills
  • Able to work closely with all levels of customers, internal engineers and management on complex issues
  • Excellent verbal and written communication skills
  • The ideal candidate will possess an entrepreneurial spirit and knows how to win. In addition, the candidate must be hard working, driven, competitive and highly creative.  
  • EDUCATION: BA/BS in Computer Science or Technology preferred (or equivalent work experience).

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